FAQ
Questions we hear often.
Practical answers to what most prospective members ask before their first consult. Reach out if your question is not here.
- Do I need a prescription?
- Yes. Crystal Clear only fulfills orders backed by a valid prescription written by a licensed clinician for an individually identified patient. A consult is the starting point for every therapy.
- How do I get a consult?
- Click "Request a Consult" and share your contact info on our short request form. Our team will reach out to schedule your visit with a licensed clinician.
- Where are you licensed?
- Our 503A compounding partners are licensed in 47+ states and ship nationwide. Available therapies depend on your state of residence; your provider will confirm availability during your consult.
- How is my information handled?
- Crystal Clear's request form collects contact information only, never health information. Any health details you share with your clinician during a consult are handled by their practice. If a prescription is approved, only the details needed to ship your order are transmitted securely to our partner pharmacy.
- How fast is shipping?
- Standard turnaround is Monday through Thursday. Orders received before 3pm ship within 24 to 48 hours from the approved Rx. Temperature-sensitive medications ship cold-chain with end-to-end tracking.
- What kinds of therapies does Crystal Clear offer?
- We focus on physician-reviewed compounded therapies in four families: peptides for tissue repair, recovery, and longevity; GLP-1 protocols for body composition; hormone-balancing formulations; and supportive injectables. Your clinician will recommend therapies based on what fits your goals during the consult.
- What is the difference between compounded and brand-name medications?
- Brand-name medications are mass-produced to a single formulation and dose. Compounded medications are made by a 503A pharmacy for an individually identified patient, which allows for dose precision and formulation choices that brand-name versions do not offer. Both require a valid prescription from a licensed clinician.
- How is pricing structured?
- Each therapy is priced as a flat per-cycle membership that includes the medication, the clinician's review, cold-chain shipping, and access to the member portal. There are no hidden fees. Prices are visible on each product page before you start a consult.
- What happens after my first shipment arrives?
- You will get a tracking number when your order ships and a delivery confirmation when it arrives. Your medication includes dosing instructions specific to what your clinician prescribed. If you have questions about administration, your clinician's contact information is in your account.
- Can I message my clinician after my consult?
- Yes. Your clinician's contact details are part of your account after your consult, and follow-up messages are handled through the same telehealth platform that ran your initial visit. For urgent medical questions, you should always call a physician or 911 directly.